Toyota recalled the bZ4X in June over concerns the electric crossover’s wheels could fall off at speed, and now it’s taking extra steps to satisfy upset customers and keep vehicles off the road. Electrek has learned (and Engadget has confirmed) that Toyota’s US branch is offering to buy back the bZ4X. The terms will vary based on your state and “particular circumstances,” according to a letter to customers.
The automaker outlined compensation for those who still want the EV. You can continue to drive a loaner at no cost, complete with free fuel for the temporary car and storage for the bZ4X. You’ll also get $5,000 credit towards your loan, lease or full purchase price. There will also be extensions to your warranty and free EVgo charging time.
Toyota is offering the buybacks and other perks “until a remedy is available.” The recall also covers pre-orders for Subaru’s sibling model, the Solterra, although that SUV hasn’t yet reached American buyers.
There’s no mention of just when or how Toyota will fix the bZ4X wheel fault. That makes the situation difficult for owners. The buyback gives them a chance to purchase another vehicle rather than wait indefinitely for a fix, but auto industry supply shortages could leave them either waiting months for a replacement or settling for a less-than-ideal alternative.